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SEBI Issues Revised Investor Charter for RTAs

  • By Regstreet Law Advisors
  • / May 15, 2025
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Registrar-to-an-Issue

SEBI has issued a revised Investor Charter for Registrars to an Issue and Share Transfer Agents (RTAs) via its circular dated May 14, 2025 which comes into effect immediately and replaces the 2021 Charter while also amending Clause 29 of the Master Circular for RTAs.

The revised Charter is part of SEBI‘s effort to strengthen investor protection, improve service standards, and align grievance redressal mechanisms with SCORES 2.0 and SMARTODR.

In addition to outlining the ๐ฏ๐ข๐ฌ๐ข๐จ๐ง, ๐ฆ๐ข๐ฌ๐ฌ๐ข๐จ๐ง, and ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐จ๐Ÿ๐Ÿ๐ž๐ซ๐ž๐ ๐›๐ฒ ๐‘๐“๐€๐ฌ ๐ญ๐จ ๐ข๐ง๐ฏ๐ž๐ฌ๐ญ๐จ๐ซ๐ฌ, the revised Investor Charter also details:

1. ๐“๐ข๐ฆ๐ž๐ฅ๐ข๐ง๐ž๐ฌ in relation to various services provide by the RTA,
2. The ๐ซ๐ข๐ ๐ก๐ญ๐ฌ ๐จ๐Ÿ ๐ข๐ง๐ฏ๐ž๐ฌ๐ญ๐จ๐ซ๐ฌ,
3. Key ๐ƒ๐Ž๐ฌ ๐š๐ง๐ ๐ƒ๐Ž๐’๐“๐ฌ ๐Ÿ๐จ๐ซ ๐ข๐ง๐ฏ๐ž๐ฌ๐ญ๐จ๐ซ๐ฌ,
4. The ๐ ๐ซ๐ข๐ž๐ฏ๐š๐ง๐œ๐ž ๐ซ๐ž๐๐ซ๐ž๐ฌ๐ฌ๐š๐ฅ ๐ฆ๐ž๐œ๐ก๐š๐ง๐ข๐ฌ๐ฆ, including available modes and escalation pathways, and
5. The requirement to ๐ฉ๐ฎ๐›๐ฅ๐ข๐ฌ๐ก ๐œ๐จ๐ฆ๐ฉ๐ฅ๐š๐ข๐ง๐ญ-๐ซ๐ž๐ฅ๐š๐ญ๐ž๐ ๐๐š๐ญ๐š against the RTA on its website for greater transparency.

SEBI has directed the RTAs to bring the Investor Charter to the attention of both existing and prospective shareholders by:
(a) disseminating the Investor Charter through their websites and via email communication; and
(b) prominently displaying the Investor Charter at conspicuous locations within their office premises

The Circular is enclosed below.

Readers are welcome to share their views with Regstreet Law Advisors on info@regstreetlaw.com

Investor Charter for Registrars to an Issue and Share Transfer Agents (RTAs)Download

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